Run For Trouble
When it comes to working with clients, mistakes are going to happen. It is just the nature of running hard and fast while growing a business.
Just yesterday, I personally made a mistake with a client account that was not massive, but, a mistake none the less.
IMMEDIATELY after seeing the text letting me know what happened, I called him.
Why? Because time kills deals in sales but it also builds the uncomfortableness of the conversation when a problem arises. Yes, it was uncomfortable to talk with him about what happened. But, it is taking responsibility for the situation. This is what you must do as a leader but also as a business person.
Today, we talked about the next steps and the problem is behind us and we are already talking about future campaigns.
The point? If you ever have a problem with a client arise, call them NOW do not let the issue stir and allow time to pass.
How do you deal with problems that come up with clients or colleagues? Do you attack the problem or let time pass? Would love to know your thoughts.